Upgrade Eligibility Policy for Retrospect 12 for Windows and Retrospect 14 for Mac
- Products with current Annual Support and Maintenance (ASM) agreements – Upgrade for free by contacting Customer Support with your license code.
- Retrospect 11.x for Windows or Retrospect 13.x for Mac purchases between Feb 1, 2017 through March 7, 2017 – Upgrade for free by contacting Customer Support with your license code.
- Retrospect 10.x/11.x for Windows or Retrospect 12.x/13.x for Mac purchases before Feb 1, 2017 – Upgrade With Upgrade Wizard Html
- Bundled OEM products – Bundled OEM versions of the product are excluded from upgrade pricing.
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Having trouble finding your license code?
What is a license code?
A license code is a sixteen-digit sequence included with all Retrospect products. License codes are used to install and register Retrospect products.
Where do I find my license code or registration number?
If you purchased an electronic download and license code, you will receive an e-mail with a link to download the software, as well as the license code for the product. If you purchased a boxed product, your license code will be inside the package on a card labeled "License Code," or on the inside flap of the CD folder.
You can find a registration number on the registration card that came with your product, on the bottom of the product box, or on the inside cover, directly underneath the CD in the jacket.