Notice

Customer support in France, Deutschland, Italia, and España is closed Monday, May 1 for Labour Day.

See our Customer Support Schedule for our holiday schedule through the year.

Upgrading to the latest version of Retrospect

Our upgrade wizard will walk you through every step with a personalized offer for your license.

Enter your license code:

 

License codes can be located by clicking on Configure > Licenses (Windows) or Preferences > Licenses (Mac). Find out more in Licensing Support Questions.

 

Upgrade Eligibility Policy for Retrospect 12 for Windows and Retrospect 14 for Mac

  • Products with current Annual Support and Maintenance (ASM) agreements – Upgrade for free using the License Wizard.
  • Retrospect 11.x for Windows or Retrospect 13.x for Mac purchases between Feb 1, 2017 through March 7, 2017 – Upgrade for free by contacting Customer Support with your license code.
  • Retrospect 10.x/11.x for Windows or Retrospect 12.x/13.x for Mac purchases before Feb 1, 2017 – See the upgrade price for your product using the License Wizard.
  • Bundled OEM products – Bundled OEM versions of the product are excluded from upgrade pricing.

Phone Support

Phone Times
North America  
Local 925-476-1030 Monday - Friday, 7am - 3pm PST
Toll Free 888-376-1078 Monday - Friday, 7am - 3pm PST
Europe - Freephone  
France 00-800-9999-7070 * Monday - Friday, 9am - 5pm CET
Germany 00-800-9999-7070 * Monday - Friday, 9am - 5pm CET
Italy 00-800-9999-7070 * Monday - Friday, 9am - 5pm CET
Spain 00-800-9999-7070 * Monday - Friday, 9am - 5pm CET
United Kingdom 00-800-9999-7070 * Monday - Friday, 9am - 5pm CET
Europe, the Middle East and Africa  
Austria 0800-802139 Monday - Friday, 9am - 5pm CET
Sweden 020-791-768 Monday - Friday, 9am - 5pm CET
Switzerland 0800-802-532 Monday - Friday, 9am - 5pm CET
Rest of Europe 00-31-207-219-220 Monday - Friday, 9am - 5pm CET
Asia-Pacific  
Australia 1-800-757-361 Monday - Friday, 9am - 5pm CET
India 00-0800-100-8728 ** Monday - Friday, 12:30pm - 8:30pm IST

*This Universal International Freephone Number (UIFN) must be dialed as it is displayed, with both leading zeros.

**This phone number provides English support.

See our Customer Support Schedule for our holiday schedule through the year.