Upgrading to the latest version of Retrospect

Our upgrade wizard will walk you through every step with a personalized offer for your license.

Enter your license code:

 

License codes can be located by clicking on Configure > Licenses (Windows) or Preferences > Licenses (Mac). Find out more in Licensing Support Questions.

 

Upgrade Eligibility Policy for Retrospect 12 for Windows and Retrospect 14 for Mac

  • Products with current Annual Support and Maintenance (ASM) agreements – Upgrade for free using the License Wizard.
  • Retrospect 11.x for Windows or Retrospect 13.x for Mac purchases between Feb 1, 2017 through March 7, 2017 – Upgrade for free by contacting Customer Support with your license code.
  • Retrospect 10.x/11.x for Windows or Retrospect 12.x/13.x for Mac purchases before Feb 1, 2017 – See the upgrade price for your product using the License Wizard.
  • Bundled OEM products – Bundled OEM versions of the product are excluded from upgrade pricing.

Phone Support

Phone Times
North America  
Local 925-476-1030 Monday - Friday, 7am - 3pm PST
Toll Free 888-376-1078 Monday - Friday, 7am - 3pm PST
Europe - Freephone  
France 00-800-9999-7070 * Monday - Friday, 9am - 5pm CET
Germany 00-800-9999-7070 * Monday - Friday, 9am - 5pm CET
Italy 00-800-9999-7070 * Monday - Friday, 9am - 5pm CET
Spain 00-800-9999-7070 * Monday - Friday, 9am - 5pm CET
United Kingdom 00-800-9999-7070 * Monday - Friday, 9am - 5pm CET
Europe, the Middle East and Africa  
Austria 0800-802139 Monday - Friday, 9am - 5pm CET
Sweden 020-791-768 Monday - Friday, 9am - 5pm CET
Switzerland 0800-802-532 Monday - Friday, 9am - 5pm CET
Rest of Europe 00-31-207-219-220 Monday - Friday, 9am - 5pm CET
Asia-Pacific  
Australia 1-800-757-361 Monday - Friday, 9am - 5pm CET
India 00-0800-100-8728 ** Monday - Friday, 12:30pm - 8:30pm IST

*This Universal International Freephone Number (UIFN) must be dialed as it is displayed, with both leading zeros.

**This phone number provides English support.

See our Customer Support Schedule for our holiday schedule through the year.