Upgrading to the latest version of Retrospect
Our upgrade wizard will walk you through every step with a personalized offer for your license.
Enter your license code:
License codes can be located by clicking on Configure > Licenses (Windows) or Preferences > Licenses (Mac). Find out more in Licensing Support Questions.
Upgrade Eligibility Policy for Retrospect 12 for Windows and Retrospect 14 for Mac
- Products with current Annual Support and Maintenance (ASM) agreements – Upgrade for free using the License Wizard.
- Retrospect 11.x for Windows or Retrospect 13.x for Mac purchases between Feb 1, 2017 through March 7, 2017 – Upgrade for free by contacting Customer Support with your license code.
- Retrospect 10.x/11.x for Windows or Retrospect 12.x/13.x for Mac purchases before Feb 1, 2017 – See the upgrade price for your product using the License Wizard.
- Bundled OEM products – Bundled OEM versions of the product are excluded from upgrade pricing.
Contact Retrospect Support
|Local||925-476-1030||Monday - Friday, 7am - 3pm PST|
|Toll Free||888-376-1078||Monday - Friday, 7am - 3pm PST|
|Europe - Freephone|
|France||00-800-9999-7070 *||Monday - Friday, 9am - 5pm CET|
|Germany||00-800-9999-7070 *||Monday - Friday, 9am - 5pm CET|
|Italy||00-800-9999-7070 *||Monday - Friday, 9am - 5pm CET|
|Spain||00-800-9999-7070 *||Monday - Friday, 9am - 5pm CET|
|United Kingdom||00-800-9999-7070 *||Monday - Friday, 9am - 5pm CET|
|Europe, the Middle East and Africa|
|Austria||0800-802139||Monday - Friday, 9am - 5pm CET|
|Sweden||020-791-768||Monday - Friday, 9am - 5pm CET|
|Switzerland||0800-802-532||Monday - Friday, 9am - 5pm CET|
|Rest of Europe||00-31-207-219-220||Monday - Friday, 9am - 5pm CET|
|Australia||1-800-757-361||Monday - Friday, 9am - 5pm CET|
|India||00-0800-100-8728 **||Monday - Friday, 12:30pm - 8:30pm IST|
*This Universal International Freephone Number (UIFN) must be dialed as it is displayed, with both leading zeros.
**This phone number provides English support.
See our Customer Support Schedule for our holiday schedule through the year.