Support Contact Information

For Hardware Support contact information, please visit our Hardware Contact Information page.

This section contains contact information for Roxio Retrospect product support.

Technical Support is available to customers covered by a current support agreement or who pay for support incidents. Click for more information about Roxio Retrospect support offerings.

For assistance with Roxio Retrospect software product registration, host transfer, decommissioning of products, contact changes, and option transfers visit our licensing page or product registration page.
North America: http://selfserve.roxio.com/retrospect/
APJ: http://selfserve.roxio.com/retrospect/
EMEA: http://selfserve.roxio.com/retrospect/

North America, Canada and Latin America
Phone: 866.825.7694 or email: vlp@roxio.com
Europe, Middle East and Africa: http://selfserve.roxio.com/retrospect/

Information required to expedite your solution delivery:

Retrospect software product and version with specific patch or release level (both client and server products when appropriate)
Platform operating system with version number
Problem definition including any error message(s)

For quick answers to most technical support questions, please visit our world-class knowledgebase

For additional contact information, please visit our contact information page.