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EMC Retrospect Product Support Offerings

Overview

Annual Support and Maintenance gives you access to the most current upgrades and updates of EMC Retrospect software products, as well as quick and easy access to our expert technical support staff. ASM is the most convenient and cost-effective way to get your questions answered and to receive upgrades of Retrospect or Retrospect add-on software. EMC Retrospect also offers other support and maintenance options to meet the varying needs of our customers.

Annual Support and Maintenance (ASM) is more convenient and cost-effective than Per-Incident Support and Product Upgrades. Customers can purchase ASM for each EMC Retrospect product. ASM includes a year of unlimited support from Retrospect technical experts to assist with installation, usage, or upgrade of the product Monday through Friday between 7 AM and 3 PM Pacific Time, plus free upgrades to new versions of the product within that year. This support option is included in many Retrospect versions, or it can be purchased separately within 30 days. After 30 days, only Per-Incident Support may be purchased. Annual Support and Maintenance commences on the purchase date of the corresponding product. If Annual Support and Maintenance is purchased for one licensed product, then it must be purchased for all licensed products at the time of purchase.

View the Support Offerings FAQ.