Customer Support
Retrospect Knowledgebase
Search the knowledgebase for helpful Retrospect technical articles, how-to's and tutorials.
Documentation
Frequently asked questions
Licensing issues? Read the Retrospect Licensing Support Questions.
Want to know more about our Annual Support & Maintenance plans? Read our Annual Support & Maintenance - Questions & Answers.
Contacting Customer Support
Send us an email.
Phone Support
| Asia-Pacific and Japan | ||
|---|---|---|
| Australia | 1-800-757-361 | 9 am-5 pm CET |
| Japan | 0721-21-4589 | Mon-Fri 09.00-14.00 |
| Europe, the Middle East and Africa | ||
| Austria | 1-800-757-361 | 9 am-5 pm CET |
| Portugal | 800-180-067 | 9 am-5 pm CET |
| South Africa | 0-800-981-227 | 9 am-5 pm CET |
| Sweden | 020-791-768 | 9 am-5 pm CET |
| Switzerland | 0800-802-532 | 9 am-5 pm CET |
| United Arab Emirates | 8000-3570-2578 | 9 am-5 pm CET |
| Rest of Europe | 31207219220 | 9 am-5 pm CET |
| UIFN | 0080099997070 * | 9 am-5 pm CET |
| North America | ||
| Local | 925-476-1030 | Mon-Fri 9 am-4:30 pm EST |
| Toll Free | 888-376-1078 | Mon-Fri 9 am-4:30 pm EST |
*This Universal International Freephone Number (UIFN) must be dialed as it is displayed, with both leading zeros.
See the Customer Support Schedule for our holiday schedule through the year.