Upgrade Eligibility Policy for Retrospect Backup 19 for Windows and Retrospect Backup 19 for Mac

• Products with current Annual Support and Maintenance (ASM) agreements – Upgrade for free by contacting Customer Support with your license code.
• Retrospect 15.x for Windows or Retrospect 15.x for Mac purchases between Feb 1, 2019 through March 5, 2019 – Upgrade for free by contacting Customer Support with your license code.
• Retrospect 12.x/15.x for Windows or Retrospect 14.x/15.x for Mac purchases before Feb 1, 2019 – i18n: Upgrade With Upgrade Wizard Html
• Bundled OEM products – Bundled OEM versions of the product are excluded from upgrade pricing.

Find available product upgrades.

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What is a license code?

A license code is a sixteen-digit sequence included with all Retrospect products. License codes are used to install and register Retrospect products.

Where do I find my license code or registration number?

If you purchased an electronic download and license code, you will receive an e-mail with a link to download the software, as well as the license code for the product. If you purchased a boxed product, your license code will be inside the package on a card labeled "License Code," or on the inside flap of the CD folder.

You can find a registration number on the registration card that came with your product, on the bottom of the product box, or on the inside cover, directly underneath the CD in the jacket.