telnet <machine IP> 497
How to protect a computer over VPN
Resources
Retrospect for Windows and Retrospect for Mac both support protecting computers over a VPN. It requires the correct networking setup and workflow within Retrospect.
Requirements
The Retrospect engine must be able to reach the client:
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Ensure port 497 is open.
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Find the direct IP of the client computer.
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To ensure the computer is protected moving forward, configure the VPN software to assign a static IP to the computer.
Setup Steps
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Go to Clients.
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Add client via "Direct IP".
Troubleshooting
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Try to "ping" the computer from the engine computer
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Double check the IP you typed within Retrospect is the same as the direct IP of the computer.
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Testing from the engine side:
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If it connects, you will get a black screen, press control and the ']' key (that is the right square bracket character) to exit.
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If it does not, you will get a message similar to:
Could not open connection to the host, on port 497: Connect failed
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Note: Telnet is not installed on Windows by default. To install it from the command line, enter:
pkgmgr /iu:"TelnetClient"
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For more troubleshooting ideas, see Why is Retrospect communicating with address 224.1.0.38?.
Last Update: October 9, 2017