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Updating to Windows 2003 SP2 and Remote Desktop

Resources

Retrospect engineering as reviewed this problem and have found Microsoft documentation pointing to a specific OS bug causing the problem. Microsoft says the problem applies to the following systems:

  • Microsoft Windows Server 2003 R2 Enterprise x64 Edition

  • Microsoft Windows Server 2003 R2 Standard x64 Edition

  • Microsoft Windows Server 2003, Enterprise x64 Edition

  • Microsoft Windows Server 2003, Standard x64 Edition

  • Microsoft Windows XP Professional x64 Edition

  • Microsoft Win32 Application Programming Interface

Users have been able to use RDC with the "mstsc /console" command from the command prompt as a workaround for this issue.

License Code issues

Some users have also been forced to re-enter Retrospect license codes when launching Retrospect.

The service pack upgrade has incorrectly changed the permissions on the Retrospect configuration folder to "Everyone: Full Control". A service pack upgrade should not be changing the permissions of a Retrospect folder.

Change permissions on C:\Documents and Settings\All Users\Application Data\Retrospect to:

  1. Remove Everyone

  2. Add Administrators: Full Control

  3. Add SYSTEM: Full Control

  4. Add RBU: Full Control (this may only be necessary in a domain configuration)

Last Update: February 14, 2012