Retrospect Virtual Management Console System Password Recovery

Virtualization


The Retrospect Virtual Management Console system account password is not recoverable. You can login the Retrospect Virtual Management Console by temporarily changing the system account password to "system", then modify the password again (to a password of your choice) in the Retrospect Virtual Management Console afterward.

To modify the system password, amend the "cbs.json" file located at C:\Program Files\RetrospectVMS\conf\cbs.json.

  1. Open "cbs.json" with a text editor such as Notepad++.

  2. Search for the exact phrase "Type":"ADMIN" (or search for ADMIN with matching case)

    "MobileQuota":-1,"Type":"ADMIN","MsMailQuota":-1,"Pwd":"%hashed_password_entries%"...
  3. Edit the "Pwd" entry by replacing

    "Pwd":"%hashed_password_entries%"

    with

    "Pwd":"u8XmYeEGxtzY3G3RhkVML8ujxxD7TY5xpgyT6vB38HM="
  4. Using a JSONViewer Notepad++ plugin, you can confirm if you have correctly edited the "cbs.json" file. For the object with:

    Name : system
    Type : ADMIN
  5. Restart the Retrospect Virtual Management Console service afterward.

  6. Login to the web console with username "system" and password "system".

  7. Edit the password by selecting System Settings > Basic.

  8. Under Administrative Access > Select the system account > Profile, edit the password.


Last Update: March 21, 2017