Retrospect, Inc. Unveils Personalized Portal for Customers
- 26 February, 2018
New Portal Allows Customers to View Licenses and Technical Support History
Walnut Creek, Calif.— February 26, 2018—Retrospect®, Inc., makers of award-winning Retrospect Backup & Recovery software, today announced a self-service portal for customers, providing easy, secure access to current licenses and support tickets.
The new portal–secured with industry-standard SSL encryption–enables customers to log in to Retrospect.com, browse their entire Retrospect purchase history, retrieve current license codes, and verify that their annual support and maintenance (ASM) agreement is up-to-date. The portal has built-in integration with the Upgrade Wizard, so customers can see their upgrade and renewal information with one click. Technical support cases are also integrated into the portal, allowing customers to view the status of current cases as well as browse older cases for reference.
In addition, customers registered to preview upcoming Retrospect releases can log in to their portal for early access information and downloads.
“Our new customer portal transforms our website into a self-service destination for customers,” said Jean-Christian Dumas, Vice President of Worldwide Sales. “Customers have complete access to their Retrospect license history and all of their support tickets through a single dashboard.”
To sign up for the Retrospect Customer Portal, visit https://www.retrospect.com/customer_sign_in.
Retrospect backup and recovery software provides small and midsize businesses with the reliability, ease of use, power, and flexibility needed to protect critical data on mixed-platform networks. Retrospect offers local and offsite backups, precise point-in-time restores, file-level deduplication, iOS remote management of multiple backup servers, end-user-initiated restores, and industry-leading customer support. With more than two decades of field-tested expertise and millions of users worldwide, Retrospect meets the needs of organizations that require the highest level of recoverability.
About Retrospect, Inc.
Retrospect, Inc. is dedicated to providing reliable backup and recovery tools for professionals and small-to-midsize businesses. For additional information, please visit retrospect.com.
Retrospect is a registered trademark of Retrospect, Inc. All other trademarks are the property of their registered holders.