National Small Business Week Survey: How data loss affects small businesses

It's National Small Business Week, and in celebration, we conducted a survey of 1,000 small business owners about their experiences with data protection, data loss, and business downtime. Did you know that the highest wage earners back up the most often? Or that 7% of respondents had an employee down for more than a week due to a data loss incident? Read on to learn what else we found. (Direct Link)

Data loss infographic en

How to protect your phone and tablet

Mobile device

Mobile devices are an integral part of people's lives. They allow us to stay connected with friends, family, and colleagues, keep up with what's going on around the corner and across the world, and share our thoughts, photos, and videos. It's important to protect that data in case your phone is lost or stolen.

BYOD in the Workplace

The rise of mobile devices has made "Bring your own device" (BYOD) an inevitable part of every business's IT environment. Employees don't want to carry two devices just to check work email, but employers need to ensure their corporate data is protected on mobile devices, just like any other device in the company. Mobile device data–like emails, notes, and particularly custom data from specialized apps–should be backed up.

Cloud backup services like Apple’s iCloud or Samsung’s provides an excellent offsite protection for mobile devices. However, it has two significant limitations for businesses. First, it’s owned by the employee. The employer doesn’t have access to it, unless the employee hands over their credentials. Second, it’s not on-site. Offsite protection is a critical part of any backup strategy, but on-site storage is as well. With on-site backup storage, employers know they have a local copy of their business that they can restore quickly to reduce any downtime.

Why Local Backup?

Having a local backup through your computer, in addition to a remote backup through a cloud service, ensures your mobile life is protected in two places and that one backup is immediately available. In data protection, we have a backup strategy called the "3-2-1 Rule":

  • 3: Keep three copies of all of your data.
  • 2: Use two different storage media.
  • 1: Store one of the copies offsite.

Following the "3-2-1 Rule" ensures your data is spread across three devices, on multiple media, in different places.


Apple iOS Devices

Creating an iTunes Backup

Itunes backups

Apple provides a step-by-step guide for creating an iOS backup with iTunes: How to back up your devices using iCloud or iTunes.

Restoring an iTunes Backup

Itunes restore

To restore an iTunes Backup, see Apple's step-by-step guide: Restore your device from an iCloud or iTunes backup.

Automated iTunes Backups

Itunes backups

You can set up iTunes to automatically back up your iOS Devices over Wi-Fi, but you'll need to disable automated iCloud backups. See Apple's steps in Sync your iPhone, iPad, or iPod touch with iTunes using Wi-Fi. The three pre-requisites to automated iTunes backups are:

  • The device must be plugged in.
  • The device must be on Wi-Fi and reachable from iTunes.
  • iTunes must be running.


Android Devices


Samsung Devices

  • Local Backup: Samsung provides a tool called SmartSwitch that allows you to copy your data onto your computer.

  • Cloud Backup: Create a Samsung account and follow their step-by-step instructions to backup your device.


Windows Devices

  • Local Backup: Microsoft provides a tool called Windows Phone Companion, available for free through the Microsoft Store. It allows you to synchronize your data between your computer and your device. (It even supports Android and iOS devices.) Note that Windows Phone Companion is included in Windows 10, but you'll need to download it for Windows 7, 8, and 8.1. For Windows XP and Vista, you'll need to use Windows Explorer. See step-by-step instructions for more details.

  • Cloud Backup: Using a Microsoft account, you can back up your device's settings to Microsoft's cloud storage. See their step-by-step instructions for more information.


BlackBerry Devices

  • Local Backup: BlackBerry provides BlackBerry Link to synchronize your BlackBerry 10 device with your PC or Mac computer. For older devices, they provide BlackBerry Desktop.

  • Cloud Backup: BlackBerry's Business Cloud Services allows corporations to protect and manage their BlackBerry deployments and data.


Protected by Retrospect

Retrospect ensures that your mobile device backups are protected on your media of choice, along with the rest of your digital life.

Five Data Protection Mistakes Small Businesses Make

Data protection mistakes

There are 28 million small businesses in the United States, and they account for 54% of all U.S. sales, according to the U.S. Small Business Administration. Small businesses have hundreds of worries, including managing cash flow, meeting customer needs, and managing employees. Data loss shouldn't be one of them.

We recently conducted a survey on data loss and data protection at small businesses. It showed that the majority of small businesses take data protection seriously, with over half performing daily or continuous backups. However, a significant number don't back up at all. Let's walk through the types of data protection that small businesses miss.

1. Any protection

Small businesses are busy. There are dozens of tasks to do, and there is never enough time. Some businesses don't back up at all. They count on their hard drives not failing, coffee not spilling, and employees not accidentally deleting anything. While there might be the occasional business that gets by, many more suffer the consequences after they finally lose data. Having a backup is a safeguard against whatever problems might come up.

2. Daily protection

One backup isn't enough. It protects that snapshot in time, but it doesn't cover anything in the future. Some small businesses that we surveyed only back up once a month, and a month is a long time in between backups. An employee could spend an entire month on a project, only to accidentally delete it before the next scheduled backup. The best data protection is daily backups.

3. Endpoint protection

Some small businesses own a file server and tell their employees to store all of their files on it. The workflow makes IT easier: only one computer to manage and protect. If a laptop dies, the employee's files are safe on the server. However, that assumes the employees follow through. What we've found is employees are trying to get stuff done, not make IT easier. Using centrally-managed remote files can be a headache for large file formats like Photoshop and even PowerPoint, and it requires a direct network connection, which makes remote work more difficult. Endpoint protection ensures all of your desktops and laptops are protected, and advanced file filtering allows admins to easily minimize storage costs.

4. Offsite protection

Local storage for backups is a good first step, but having only a single on-site copy of your business data isn't playing the odds. Chances are something will happen. It could be fire, flooding, or a simple accident in the server closet. Many companies utilize offsite storage--tape, disk, or cloud storage--to protect their data in a second location to avoid any data loss and significant downtime from an accident, failure, or disaster.

5. Mobile protection

The rise of mobile devices has made "Bring your own device" (BYOD) an inevitable part of every business's IT environment. Employees don't want to carry two devices just to check work email, but employers need to ensure their corporate data is protected on mobile devices, just like any other device in the company. Mobile device data–like emails, notes, and particularly custom data from specialized apps–should be backed up.

Complete Hybrid Data Protection

Retrospect's hybrid data protection ensures your entire business is protected. It provides daily backups for servers, desktops, and laptops. Businesses can use disk, cloud, or tape as their storage media. We provide white papers detailing how to protect your mobile devices. See our Knowledgebase. With Retrospect, your business data stays protected and lets you focus on helping your business grow.

Are your office documents protected?

Office documents

Microsoft Office and Apple iWork help businesses around the world stay in sync and grow, and Retrospect makes it easy to protect every one of those documents, spreadsheets, and presentations.

While Retrospect protects your entire computer and business environment out of the box, you can also set it up to back up only office documents. You can also configure Retrospect to transfer those critical files to an offsite location like a cloud storage provider for a second layer of protection. See our step-by-step guides for a detail walkthrough.

Retrospect and Netgear join forces in Spain

Netgear lidera

Retrospect and Netgear join forces in Spain with distributor Lidera to train partners around a special solution. Make sure you attend to find out more about this SMB protection solution and get a special offer!

Presented by Camille Martin (Retrospect), Jordi Garcia (Netgear), and Nieves Acebal (Lidera Network)