Upgrading to the latest version of Retrospect

Our upgrade wizard will walk you through every step with a personalized offer for your license.

Enter your license code:


License codes can be located by clicking on Configure > Licenses (Windows) or Preferences > Licenses (Mac). Find out more in Licensing Support Questions.


Upgrade Eligibility Policy for Retrospect 12 for Windows and Retrospect 14 for Mac

  • Products with current Annual Support and Maintenance (ASM) agreements – Upgrade for free using the License Wizard.
  • Retrospect 11.x for Windows or Retrospect 13.x for Mac purchases between Feb 1, 2017 through March 7, 2017 – Upgrade for free by contacting Customer Support with your license code.
  • Retrospect 10.x/11.x for Windows or Retrospect 12.x/13.x for Mac purchases before Feb 1, 2017 – See the upgrade price for your product using the License Wizard.
  • Bundled OEM products – Bundled OEM versions of the product are excluded from upgrade pricing.

Contact Retrospect Support

Need some help? That's what we're here for. Please fill out the following information to open a support case with the Retrospect support group.

General Information

Please include a license with valid ASM if available.

Attachment size limit is 5MB. We recommend .zip files.

Optional Information