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Annual Support and Maintenance - ASM

 

Every Retrospect product comes with 30 days of complimentary support. You can contact us by phone or email; we're here to help. Extend your coverage to one year with our Annual Support and Maintenance contract and also receive one year of free software upgrades. That includes every major and minor release of your Retrospect product, with our fantastic support team ready to help if you have any issues.

Extend your coverage to one year of support and free software upgrades

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After your complimentary coverage expires, you can find answers through our tutorials, our knowledgebase, and our forums. However, without Annual Support and Maintenance, contacting our support team after your coverage expires is $70 per incident. Trial customers receive complimentary coverage for the full period of their trial.

 

Retrospect's Annual Support and Maintenance Contract includes the following for one year from the date of purchase*:

* If you purchase a new Retrospect Backup & Recovery product with an Annual Support and Maintenance Contract, your support contract will take effect 30 days after your purchase. The first 30 days of support are included free with the product purchase.

Give yourself peace of mind with priority access to our senior technical support engineers and free product updates and upgrades for a year.

 

Registration

Purchased coverage recently? Register now.

Annual Support and Maintenance must be registered within 30 days of purchase. No product download is necessary. Your Annual Support and Maintenance License code is for record keeping purposes only, and does not need to be entered into the Retrospect License Manager.

 

Product Updates

When a new product version or a product update becomes available, you will receive an email instructing you on how to receive your copy. If you do not receive this email, please contact our support team.

 

Contacting Support

Our support team is available by phone and email. Please have your 16 digit Annual Support and Maintenance (ASM) reference number available. Contact support.

 

Renewals

Contact your preferred reseller or purchase a new Annual Support and Maintenance contract through our store. If you need help with your renewal part numbers contact 1-888-376-1078 or sales@retrospect.com.