This is the host name of your Retrospect Virtual Management Server. You can enter the domain name of your Retrospect Virtual Management Server in the format:

<www.mybackup.com:port_number>

-OR-

<IP:port number>

IMPORTANT: The host name will be the access link for your users to get access to the Retrospect Virtual Management Server. Since the host name will be used in various locations, such as welcome email, as a reference point for the users to access the Retrospect Virtual Management Server, it is important that you ensure the host name is accessible by users from external network environment.

This is the system home location of your Retrospect Virtual Management Server. This path is set to your installation home by default.

If you like to run your own web server, or some other services using port 80 and 443. On your Retrospect Virtual Management Server server, you can change the listening TCP/IP port of Retrospect Virtual Management Server from port 80 and 443 to some other port numbers such as port 8080 and 8443, you can modify the connector settings from the Retrospect Virtual Management Server Console → System Settings → Basic → General → Connectors, and modify your new port in the connector settings.

If the backup server has more than one network interface installed or has more than one IP address bind to a single network interface, you can configure Retrospect Virtual Management Server to use only a single IP address for backup services (by default the TCP port of all IP addresses available within the system are used and open). This has the benefits of sparing other IP addresses for other applications, e.g. Apache Web Server or Microsoft Internet Information Server (IIS). You can modify the connector setting from the Retrospect Virtual Management Server Console → System Settings → Basic → General → Connectors, and modify the IP address in the connector settings.

Warning: Do not remove the last HTTPS connector in the Retrospect Virtual Management Server. If you remove the last HTTPS connector, you will not be able to login Retrospect Virtual Management Server again.

For better security, you can restrict access to the Retrospect Virtual Management Server Console by IP addresses. To do so, please add IP restriction in your Retrospect Virtual Management Server Console → System Settings → Advanced → Runtime Options → IP Restriction. You can enter a range of IPs or a specific IP in the restrict IP settings.

Default installation of Retrospect Virtual Management Server enables SSL (Secure Socket Layer) support using a dummy certificate. For your own security, you are advised to replace the pre-installed dummy SSL certificate with a secure SSL certificate from a trusted CA (Certificate Authority). To replace the non-secure dummy SSL certificate with a secure SSL certificate, you need to generate a CSR (Certificate Signing Request) and submit the CSR to your CA. Please perform the following in your Retrospect Virtual Management Server.

When your SSL certificate is due to expire, you can renew your SSL cert via your CA’s website. Your CA may ask you to use the existing CSR that you submitted previously or submit a new CSR.

Note: The renewal process may be different for different CA. You need to follow your CA’s instruction on the renewal process.

The import step of a renewed SSL certificate is similar to the installation of a SSL certificate. Please perform the following in your Retrospect Virtual Management Server.

Retrospect Virtual Management Server allows setting a backup destination on some common cloud storage, local hard disk and FTP servers. The setup method is similar on different cloud storage. In the following example, we show you how to set up a predefined destination for Google drive. The steps for other destination storages are similar.

For more examples on setting up other cloud storages, refer to Appendix: Setting up Cloud Storage.

If you want to send broadcast message to other Sub Admin or Read-only Admin, do the following:

You can modify the setting of your system user by clicking into the system user’s name. You will see 4 tabs:

Each of these 4 tabs are described in detail below.

To create a new backup user, do the following:

The backup/restore events are logged in the Windows event log and can be view from the Windows Event Viewer.

Administrators can set a group storage quota to a user group.

The following items can be set:

Important: The shared storage quota is allocated to users on a first-come-first-serve basis. If the shared storage quota remains unchanged when the number of backup user grows or there is a change on the maximum percentage of shared size for each user, it may cause issue like the one mentioned below.

Example

Settings: The shared storage quota is 100GB shared by 2 users with a maximum percentage of 50% of each user. In other words, each user is entitled to a maximum of 50GB of storage.

Current usage: Now, one of the users has used up 45GB of capacity

New setting: The maximum percentage of shared size for each user has adjusted to 30%.

Impact: In that case, that backup user has exceeded the new maximum percentage allowed for each user, which is 30GB. The backed up data will remain on the backup destination but that user will no longer be allowed to perform any new backup.

Best Practice: System administrator should consider upgrading the shared storage quota as the number of backup users in the user group grows or there is a change on the maximum percentage of shared size for each user

This setting allows administrator to apply conditions for the number of invalid login attempt allowed to the user group. The following conditions can be set after you turned on the switch on the right.

Example:

If the following settings are applied:

That means backup user can only enter a maximum of 3 times of invalid login within 5 minutes since the first attempt. If invalid login is made for the 4^th time within that 5 minutes duration, the user account will be blocked for 10 minutes.

This setting allows administrator to set up the password policy. The following items can be set after you turned on the switch on the right.

This menu allows administrator to select what email reports to be sent to the users of a user group. Turn on the switch on the right then select the desired email report(s) to send. By default, no email report is selected after you turned on this feature.

The table below lists out all types of email reports, together with explanation on what the email report is about, when it will be sent, what action backup user should take, and sample screen shot of the email and report. You can also add email recipients in the Bcc reports to email section so that the email reports will be sent to them as well.

Backup Report

Depending on the backup size and backup finish time, the actual report sending time may be longer than 15 mins.

Restore Report

Depending on the restore size and restore finish time, the actual report sending time may be longer than 15 mins.

Missed scheduled backup reminder

The report is generated and sent to backup users at the next :00 after it’s classified as missed scheduled backup (6 hours after backup failure)

Common causes for missed scheduled backups:

Server Side Issues

Client Side Issues

User settings changed alert

Active Directory authentication failure report

Backup Quota Reminder / Alert

Trial User Reminder / Alert

Daily User Report

This appears as: "Email me consolidated email report only at this time daily)".

Inactive Backup Report

This appears as: "Email me inactive backup report when my backup set hasn’t run for this number of days)".

You can add email recipients in this section so that they will receive a blind carbon copy (bcc) of the email reports as well.

Once you enabled the encryption recovery option. The encryption key file will be uploaded to the Backup Server. In case user has forgotten the encryption key, you can still contact us to recover the key.

Turn on the switch on the right and then make sure the check box Uploaded encryption key after running backup for recovery is checked for this feature to work.

The administrator is able to set the maximum number of host machine for a backup users account.

Turn on the switch on the right and then enter the Maximum number of host as shown below.

Since version 7.9, administrator is able to set the maximum number of VM for Run Direct restore.

Turn on the switch on the right and then enter the Run Direct VM Limit as shown below.

There are two kinds of destinations backup users can choose from when creating a backup set, they are the Predefined Destination and Standard Destination. Only the destinations selected in this menu will be available for backup users to choose from when they are creating a backup set. This feature is disabled by default.

Below is a brief explanation on the differences between the Predefined Destination and Standard Destination.

Predefined Destination vs Standard Destination

To configure the Predefined Destination

To configure the Standard Destination

The Retrospect Virtual Management Server supports a wide range of backup set types for backup and restore. This menu allows the administrator to select the backup set types to be displayed for backup users to choose from when they are creating a backup set on Retrospect Virtual Management Server or Retrospect Virtual Host Server. This feature is disabled by default.

This section defines the default values of some general configuration items. The following table explains each setting item under the General tab, with a brief description of what the setting is about and all the configurable items.

Name

Defines the default backup set name when backup users create a backup set. Multiple settings can be created in this menu if you wish to define different default backup set names for different backup modules. * What are the configurable items? Name – name of the setting item Applied Modules – modules to apply this setting to * *Backup Set Name – default backup set name to be displayed when a backup set is created for the selected module(s).

Lotus Domino

Defines the path to notes.ini. Please exercise extra caution when changing this setting because an accidental or incorrect change of this path may cause unpredictable impact on running the Lotus Domino. Refer to the link for further information on this setting. * What are the configurable items? Name – name of this setting item Path to notes.ini – path name of the Path to notes.ini

Lotus Notes

Defines the path to notes.ini . Please exercise extra caution when changing this setting because an accidental or incorrect change of this path may cause unpredictable impact on running the Lotus Notes. Refer to the link for further information on this setting. * What are the configurable items? Name – name of this setting item Path to notes.ini – path name of the Path to notes.ini

MySQL Server

Defines the default Login ID, Host name, Port and Path to mysqldump for MySQL server backup module * What are the configurable items? Name – name of this setting item Login ID – login ID for accessing the MySQL server Host – host name of the MySQL server Port – port number * *Path to mysqldump – path name to the mysqldump utility

Oracle Database Server

Defines the default Login ID, Host name, Port and SID for Oracle Database Server module * What are the configurable items? Name – name of this setting item Login ID – login ID for accessing the Oracle Database server Host – host name of the Oracle server Port – port number * *SID – the unique identifier to the database instance

VMware Host

Defines the default VMware version, host name, port number and SSH port for VMware backup module * What are the configurable items? Name – name of this setting item Version – VMware version Host – host name of the VMware host Port – port number * *SSH Port – SSH port number

Setting up the backup schedule allows backup sets to run automatically at the specified time. This section allows administrator to define the default backup schedule. The following table explains each setting item under the Backup Schedule tab, with a brief description of what the setting is about and all the configurable items.

Backup Schedule

Manage Schedule

This section allows administrator to define the default backup destination for backup set. The following table explains each setting item under the Destination tab, with a brief description of what the setting is about and all the configurable items.

This setting defines the default backup destination when backup users create a backup set. Multiple settings can be created in this menu if you wish to define different default destinations for different backup modules.

Destination

In-file delta technology is an advanced data block matching algorithm with the intelligence to pick up changes (delta) of file content between two files.

Using this algorithm, daily backup of large files over low-speed internet connection is made possible because it requires only the changes of information since the last backup to be sent over (assuming that the full backup of the file has been saved on the backup server already).

This section allows administrator to define the default In-File Delta type for backup set. The following table explains each setting item under the In-File Delta tab, with a brief description of what the setting is about and all the configurable items.

This setting defines the default in-file delta setting for backup set. Multiple settings can be created in this menu if you wish to define different default in-file delta settings for different backup modules.

Destination * Name – name of the setting item * Applied Modules – modules to apply this setting to * Default Type – type of backup method (Incremental or Differential)

Advanced settings * In-File Delta block size – defines the size of delta block used when detecting changes between last full or delta file and the file to be backed up. In-file delta backup with small block size * Produce a smaller delta file due to a more precise comparison * Require more processing power on the client machine * Comparison may take longer to complete * Require more Java memory In-file delta backup with large block size: * Produce a larger delta file due to a less precise comparison * Require less processing power on the client machine * Comparison will complete faster * Require less Java memory

For most cases, the default setting Auto will select the optimal block size for each file (depending on the size of the file).

Only apply In-File Delta to files larger than – defines the minimum file size a file to apply the in-file delta setting. If the size of a file to be backed up is smaller than the set value, the in-file delta setting will not apply and the whole file will be uploaded to the backup server.

It is not necessary to perform In-file delta backup on small files because backing up the whole file does not take long. Backing up the whole file instead reduces the time required to restore the file.

Upload full file when either of these conditions is met – a backup of the full file will be perform if the following condition is met:

Weekly variations for overriding default type – override the default in-file delta setting in the Default Type field on selected day(s) of a week

Yearly variations for overriding default type and weekly variations – override the default in-file delta setting in the Default Type field as well as the setting in the “Weekly variations for overriding default type” section on a selected day in a week based on either of the following selection

Retention policy defines the policies of persistent data management for meeting business data archival requirements. When a backup job is performed, for data that are modified or deleted on the client computer, their existing versions on the backup server (backup records) will be moved into retention area, while newly backed up files will be placed in the current data area.

Specifically, retention policy setting defines how long are the backup records kept in the retention area before they are deleted permanently from the backup server.

This section allows administrator to define the default Retention Policy for backup set. The following table explains each setting item under the Retention Policy tab, with a brief description of what the setting is about and all the configurable items.

This setting defines the default retention policy for backup sets when they are created. Multiple settings can be created in this menu if you wish to define different default retention policy for different backup modules.

Destination

How to retain the files in the backup set, which have been deleted in the backup source – choose between Simple and Advanced setting, which is explained in details below.

Simple – enter a specific number of day or backup job number. The retained data will be removed from the backup destination permanently after the set number of day or set number of job is met.

Advanced – manage advanced retention policies by applying advanced settings

This section allows administrator to configure a Pre-Backup or Post-Backup command. Command such as batch file to stop and start an application before and after a backup job is completed, or other command such as to shut down the computer when a backup job is completed can be configured.

The following table explains each setting item under the Retention Policy tab, with a brief description of what the setting is about and all the configurable items.

This setting defines the default command line to execute before or after a backup is performed. Multiple settings can be created in this menu if you wish to define different default command line for different backup modules.

Destination

This section allows administrator to enable the backup reminder feature where users will be reminded to run a backup job when they log off or shut down their computers. The reminder feature is only available on Windows platform.

The following table explains each setting item under the Reminder tab, with a brief description of what the setting is about and all the configurable items.

This setting defines whether the backup reminder is on for backup users when they log off or shut down their computers. Multiple settings can be created in this menu if you wish to define different settings for different backup modules.

Destination

This section allows administrator to limit the data transfer rate when performing backup and restore jobs.

The following table explains each setting item under the Bandwidth Control tab, with a brief description of what the setting is about and all the configurable items.

This setting defines the default settings on limiting the data transfer rate when performing backup and restore jobs. Multiple settings can be created in this menu if you wish to define different settings for different backup modules.

Destination

Mode

Existing bandwidth controls – configure the bandwidth control details

This section allows administrator to IP ranges that are allowed to perform restore. The following table explains each setting item under the IP Allowed for Restore tab, with a brief description of what the setting is about and all the configurable items.

This setting defines the default settings on IP allowed for restore. Multiple settings can be created in this menu if you wish to define different settings for different backup modules.

Destination

This section allows administrator to configure other default settings. The following table explains each setting item under the Others tab, with a brief description of what the setting is about and all the configurable items.

Temporary Directory

The temporary directory is used for various purposes, such as storage of temporary spooled file, remote file list, local file list, temporary delta file and other files of temporary nature.

Administrator can define the default location of the temporary directory. Multiple settings can be created in this menu if you wish to define different temporary directory locations for different backup modules.

Archived Log Deletion

Administrator can define whether the archived log files will be deleted after backup by default .This feature is only applicable to Oracle Database Server Backup module.

Compressions

Compressing data before they are backed up brings faster backup and restore time and save storage space on the backup destination. Compression does not apply on Run direct backup sets for Hyper-V and VMware even this feature is on.

Administrator can define the default compression type for backup set. Multiple settings can be created in this menu if you wish to define different default compression types for different backup modules.

Encryption

For better security reason, backup users can choose to encrypt their backup data with an algorithm, mode and key of their choice. Encryption does not apply on Run direct backup sets for Hyper-V and VMware even this feature is on.

Administrator can define the default encryption setting for backup set. Multiple settings can be created in this menu if you wish to define different default encryption settings for different backup modules.

Setting up backup schedule allows backup sets to run automatically at the specified time. This section allows administrator to pre-define default backup schedule(s) for backup users. The following table explains each setting item under the Backup Schedule tab, with a brief description of what the setting is about and all the configurable items.

Schedule

Predefine backup schedule(s) for backup sets. Multiple settings can be created in this menu if you wish to pre-define different backup schedules for different backup modules. Within a backup schedule setting, multiple scheduled times can be added.

Backup Schedule

Manage Schedule

This section allows administrator to predefine backup destination for backup sets. The following table explains each setting item under the Destination tab, with a brief description of what the setting is about and all the configurable items.

Pre-define backup destination when backup users create a backup set. Multiple settings can be created in this menu if you wish to define different default destinations for different backup modules.

Destination

In-file delta technology is an advanced data block matching algorithm with the intelligence to pick up changes (delta) of file content between two files.

Using this algorithm, daily backup of large files over low-speed internet connection is made possible because it requires only the changes of information since the last backup to be sent over (assuming that the full backup of the file has been saved on the backup server already).

This section allows administrator to predefine the In-File Delta settings for backup set. The following table explains each setting item under the In-File Delta tab, with a brief description of what the setting is about and all the configurable items.

Predefine In-File delta setting for backup set. Multiple settings can be created in this menu if you wish to pre-define different in-file delta settings for different backup modules.

What kind of in-file delta type are there?

Destination

Advanced settings

In-File Delta block size – defines the size of block used when detecting changes between last full or delta file and the file to be backed up. * *_In-file delta backup with small block size*_ Produce a smaller delta file due to a more precise comparison Require more processing power on the client machine Comparison may take longer to complete Require more Java memory * *_In-file delta backup with large block size:*_ Produce a larger delta file due to a less precise comparison Require less processing power on the client machine Comparison will complete faster Require less Java memory

For most cases, the default setting Auto will select the optimal block size for each file (depending on the size of the file). The Auto setting will set the block size according the following criteria:

Only apply In-File Delta to files larger than – defines the minimum file size a file to apply the in-file delta setting. If the size of a file to be backed up is smaller than the set value, the in-file delta setting will not apply and the whole file will be uploaded to the backup server. It is not necessary to perform In-file delta backup on small files because backing up the whole file does not take long. Backing up the whole file instead reduces the time required to restore the file.

Upload full file when either of these conditions is met – a backup of the full file will be perform if the following condition is met:

Weekly variations for overriding default type – override the default in-file delta setting in the Default Type field on selected day(s) of a week

Yearly variations for overriding default type and weekly variations – override the default in-file delta setting in the Default Type field as well as the setting in the “Weekly variations for overriding default type” section on a selected day in a week based on either of the following selection * Day of selected months in yearly variations - select a specific day in a month. On this specified day in the month defined above will the in-file delta variation setting override the default value.

Retention policy defines the policies of persistent data management for meeting business data archival requirements. When a backup job is performed, for data that are modified or deleted on the client computer, their existing versions on the backup server (backup records) will be moved into retention area, while newly backed up files will be placed in the current data area.

Specifically, retention policy setting defines how long are the backup records kept in the retention area before they are deleted permanently from the backup server.

This section allows administrator to pre-define the Retention Policy for backup set. The following table explains each setting item under the Retention Policy tab, with a brief description of what the setting is about and all the configurable items.

Pre-define the retention policy for backup sets when they are created. Multiple settings can be created in this menu if you wish to define different default retention policy for different backup modules.

Destination

This section allows administrator to configure a Pre-Backup or Post-Backup command. Command such as batch file to stop and start an application before and after a backup job is completed, or other command such as to shut down the computer when a backup job is completed can be configured.

The following table explains each setting item under the Retention Policy tab, with a brief description of what the setting is about and all the configurable items.

Predefine command line to execute before or after a backup is performed. Multiple settings can be created in this menu if you wish to pre-define different command line for different backup modules.

Destination

This section allows administrator to enable the backup reminder feature where users will be reminded to run a backup job when they log off or shut down their computers. Reminder feature is only available on Windows platform.

The following table explains each setting item under the Reminder tab, with a brief description of what the setting is about and all the configurable items.

Pre-define to turn on the reminder so that backup users will be reminded to perform backup when they log off or shut down their computers. Multiple settings can be created in this menu if you wish to define different settings for different backup modules.

Destination

This section allows administrator to pre-define the limit for data transfer when performing backup and restore jobs.

The following table explains each setting item under the Bandwidth Control tab, with a brief description of what the setting is about and all the configurable items.

Pre-define the settings on limiting the data transfer rate when performing backup and restore jobs. Multiple settings can be created in this menu if you wish to pre-define different settings for different backup modules.

Destination

This section allows administrator to predefine IP ranges that are allowed to perform restore. The following table explains each setting item under the IP Allowed for Restore tab, with a brief description of what the setting is about and all the configurable items.

Pre-define the IP allowed for restore. Multiple settings can be created in this menu if you wish to pre-define different settings for different backup modules.

Destination

This section allows administrator to pre-define other configurations for backup sets. The following table explains each setting item under the Others tab, with a brief description of what the setting is about and all the configurable items.

Follow Link

Administrator can pre-define whether to turn on the Follow Link feature. When this feature is on, not only the symbolic link or junction point will be restored, the directories and files that the symbolic link or junction point links to will also be restored. This feature is only applicable to File Backup module.

Volume Shadow Copy

Enabling the Volume Shadow Copy option will allow backup of local files that are exclusively opened during the backup process (e.g. Outlook PST file).

Some requirements of the Volume Shadow Copy option include:

For more technical information on Volume Shadow Copy, please refer to the following page from Microsoft for details: http://technet.microsoft.com/en-us/library/cc785914(WS.10).aspx

Administrator can pre-define whether to turn on the Volume Shadow Copy feature by default .This feature is only applicable to File Backup module.

What are the configurable items?

File Permissions

By enabling this option, file permissions of the operating system files will be backed up. File permission defines, for example, the right to view or change a file by the system owner/group/individual.

Administrator can pre-define whether to turn on the backup of File Permissions by default .This feature is only applicable to File Backup module.

Archived Log Deletion

Administrator can pre-define whether the archived log files will be deleted after backup by default .This feature is only applicable to Oracle Database Server Backup module.

What are the configurable items?

Compressions

Compressing data before they are backed up brings faster backup and restore time and save storage space on the backup destination. Compression does not apply on Run direct backup sets for Hyper-V and VMware even this feature is on.

Administrator can pre-define the default compression type for backup set. Multiple settings can be created in this menu if you wish to define different default compression types for different backup modules.

What are the configurable items?

Follow the steps below to create a preempted backup set

Important: If you do not click the Save button, your new backup set will not be saved.

This page shows all details on all missed backups from all backup users using this Retrospect Virtual Management Server server. Missed backup refers to backup jobs that were failed to perform according to the set backup schedules. Any backup jobs failed to perform backup 6 hours after the scheduled backup time is considered as missed backup.

This page shows all details on all failed backups from all backup users using this Retrospect Virtual Management Server server. Failed backup refers to backup jobs that are not performed successfully. The backup failure could be caused by various reasons, such as storage capacity on the backup destination, Internet connection between the client backup agent and the Retrospect Virtual Management Server server/backup destination, user interruption during backup, etc.

This page shows all details of system errors related to backup/restore for this Retrospect Virtual Management Server server. System errors include, for example, fail login attempt, login authentication failed, etc.

This page shows all details of API errors for this Retrospect Virtual Management Server server.

This page shows all details of email errors for this Retrospect Virtual Management Server server. Email errors could be caused by invalid email entered by the backup users, storage capacity of the backup user’s email account, etc.