Retrospect Blog

Improving Our Support

We're very happy to roll out an improved support workflow this week.

First, we have renamed and redesigned our Case Update page- now called the Support Ticket History page. This page contains the entire ticket history including the original ticket information, customer notes, our emails, and all attachments--making it easier to keep track of your support case.

In addition to the ticket history page, we have improved our support email system so that customers can simply reply to an email ticket to update their support case, rather than having to make updates through the ticket history page. When you reply to the ticket email, any new information will be added to the ticket as a new item, and all included attachments will be added as well.

Support has always been important to us, and we're proud of our incredible team. These new additions make it even easier for them to assist you.

Bio

Kristin Goedert

Kristin Goedert is Director of Marketing and has been with Retrospect for more than a decade.