Retrospect Virtual: How to Restore the Default Password

Virtualization

If you are locked out of Retrospect Virtual Management Console, you will see a message like this:

Virtual no user

For Retrospect Virtual 20200303.8.3.2.11 and Later

Please follow these steps:

  1. Open "cbs.json" in C:\Program Files\RetrospectVMC\conf with a text editor such as Notepad++..

  2. Scroll down to the bottom of the document.

  3. Turn on the search/finder feature, and search up for “Pwd” (exact match, with quotes)

  4. The first result (which is the last “Pwd” in the document) should have “ID”:”(a number here, probably 0),”Pwd”:”hashed password”.

    Virtual reset password

  5. Replace hashed password with u8XmYeEGxtzY3G3RhkVML8ujxxD7TY5xpgyT6vB38HM= (see above image) and save the document.

  6. Open up services.msc and restart the Retrospect Virtual Management Console service.

  7. Next time you log into VMC, the password should be reset to system.

For Retrospect Virtual 20190305.8.1.0.50 and Earlier

Please follow these steps:

  1. Open "cbs.json" in C:\Program Files\RetrospectVMC\conf with a text editor such as Notepad++.

  2. Search for the exact phrase "Type":"ADMIN" (or search for ADMIN with matching case).

  3. Edit the "Pwd" entry by replacing

    "Pwd":"%hashed_password_entries%"

    with the following:

    "Pwd":"u8XmYeEGxtzY3G3RhkVML8ujxxD7TY5xpgyT6vB38HM="

  4. Restart the Retrospect Virtual Management Console service afterward.

  5. Login to the Retrospect Management Console with username "system" and password "system".

Last Update: April 8, 2021