If you are missing Virtual Host Server users, have a corrupted users.xml file, or if the users.xml file was accidentally deleted, do the following:
On the Retrospect Virtual Console host (the web host found at 127.0.0.1 by default), go to services.msc and stop the Retrospect Virtual Management Console service.
C:\ProgramFiles\RetrospectVMC\conf\Backup. In here should be several zip files that contain backups of important Retrospect Virtual Console files.
Find the latest zip file with a known good copy of the users.xml file, open the zip file, open the conf folder and make a copy of
Move the copied
users.xml file to
Go back to services.msc and start the Retrospect Virtual Management Console service.
Launch the Retrospect Virtual Console. go to Users, Groups & Policies. Make sure you’re under the Backup user tab at the top and confirm the presence of your Virtual Host Server users.
Last Update: August 19, 2021