Contact Support
Every copy of Retrospect Desktop, Retrospect Single Server, and Retrospect Multi Server comes with 30 days of complimentary support. You can contact us by phone or email; we're here to help.
After complimentary support expires, support incidents are available with Annual Support and Maintenance or with the purchase of a support incident.
Retrospect Solo only includes email support.
Notice
Customer support in France is closed Saturday, May 8 for Victory Day.
See our Customer Support Schedule for our holiday schedule through the year.
Email Support
Phone Support
| Phone | Availability | |
|---|---|---|
| North America and South America | ||
| Local | 925-476-1030 | Monday - Friday, 7am - 3pm PST |
| Toll Free | 888-376-1078 | Monday - Friday, 7am - 3pm PST |
| Europe - Freephone | ||
| France | 00-800-9999-7070 * | Monday - Friday, 9am - 5pm CET |
| Germany | 00-800-9999-7070 * | Monday - Friday, 9am - 5pm CET |
| Italy | 00-800-9999-7070 * | Monday - Friday, 9am - 5pm CET |
| Spain | 00-800-9999-7070 * | Monday - Friday, 9am - 5pm CET |
| United Kingdom | 00-800-9999-7070 * | Monday - Friday, 9am - 5pm CET |
| Europe, the Middle East and Africa | ||
| Austria | 0800-802139 | Monday - Friday, 9am - 5pm CET |
| Sweden | 020-791-768 | Monday - Friday, 9am - 5pm CET |
| Switzerland | 0800-802-532 | Monday - Friday, 9am - 5pm CET |
| Rest of Europe | 00-31-207-219-220 | Monday - Friday, 9am - 5pm CET |
| Asia-Pacific | ||
| Australia | +61 11800 865 208 | Monday - Friday, 1:30pm - 9:30pm AEST |
| India | +91 1171 279 873 | Monday - Friday, 9am - 5pm IST |
*This Universal International Freephone Number (UIFN) must be dialed as it is displayed, with both leading zeros.
See our Customer Support Schedule for our holiday schedule through the year.