Simple, Safe, Secure Ransomware Protection

Contact Support

Every copy of Retrospect Desktop, Retrospect Single Server, and Retrospect Multi Server comes with 30 days of complimentary support. You can contact us by phone or email; we're here to help.

After complimentary support expires, support incidents are available with Annual Support and Maintenance or with the purchase of a support incident.

Retrospect Solo only includes email support.

Email Support

Send us an email

Phone Support

Phone Availability
North America and South America  
Local 925-476-1030 Monday - Friday, 7am - 3pm PST
Toll Free 888-376-1078 Monday - Friday, 7am - 3pm PST
Europe - Freephone  
France +44 (0) 1332 408 268 Monday - Friday, 9am - 5pm CET
Germany +44 (0) 1332 408 268 Monday - Friday, 9am - 5pm CET
Italy +44 (0) 1332 408 268 Monday - Friday, 9am - 5pm CET
Spain +44 (0) 1332 408 268 Monday - Friday, 9am - 5pm CET
United Kingdom +44 (0) 1332 408 268 Monday - Friday, 9am - 5pm CET
Europe, the Middle East and Africa  
Austria +44 (0) 1332 408 268 Monday - Friday, 9am - 5pm CET
Sweden +44 (0) 1332 408 268 Monday - Friday, 9am - 5pm CET
Switzerland +44 (0) 1332 408 268 Monday - Friday, 9am - 5pm CET
Rest of Europe +44 (0) 1332 408 268 Monday - Friday, 9am - 5pm CET
Asia-Pacific  
Australia +61 11800 865 208 Monday - Friday, 1:30pm - 9:30pm AEST
India +91 1171 279 873 Monday - Friday, 9am - 5pm IST

See our Customer Support Schedule for our holiday schedule through the year.