Contact Support
Every copy of Retrospect Desktop, Retrospect Single Server, and Retrospect Multi Server comes with 30 days of complimentary support. You can contact us by phone or email; we're here to help.
After complimentary support expires, support incidents are available with Annual Support and Maintenance or with the purchase of a support incident.
Retrospect Solo only includes email support.
Notice
Customer support in North America is closed Thursday, November 26 for Thanksgiving Day (Us).
See our Customer Support Schedule for our holiday schedule through the year.
Email Support
Phone Support
| Phone | Availability | |
|---|---|---|
| North America and South America | ||
| Local | 925-476-1030 | Monday - Friday, 7am - 3pm PST |
| Toll Free | 888-376-1078 | Monday - Friday, 7am - 3pm PST |
| Europe - Freephone | ||
| France | 00-800-9999-7070 * | Monday - Friday, 9am - 5pm CET |
| Germany | 00-800-9999-7070 * | Monday - Friday, 9am - 5pm CET |
| Italy | 00-800-9999-7070 * | Monday - Friday, 9am - 5pm CET |
| Spain | 00-800-9999-7070 * | Monday - Friday, 9am - 5pm CET |
| United Kingdom | 00-800-9999-7070 * | Monday - Friday, 9am - 5pm CET |
| Europe, the Middle East and Africa | ||
| Austria | 0800-802139 | Monday - Friday, 9am - 5pm CET |
| Sweden | 020-791-768 | Monday - Friday, 9am - 5pm CET |
| Switzerland | 0800-802-532 | Monday - Friday, 9am - 5pm CET |
| Rest of Europe | 00-31-207-219-220 | Monday - Friday, 9am - 5pm CET |
| Asia-Pacific | ||
| Australia | 1-800-757-361 | Monday - Friday, 1:30pm - 9:30pm AEST |
| India | +91 7720 990 333 | Monday - Friday, 9am - 5pm IST |
*This Universal International Freephone Number (UIFN) must be dialed as it is displayed, with both leading zeros.
See our Customer Support Schedule for our holiday schedule through the year.