Every copy of Retrospect Desktop, Retrospect Single Server, and Retrospect Multi Server comes with 30 days of complimentary support. You can contact us by phone or email; we're here to help.

After complimentary support expires, support incidents are available with Annual Support and Maintenance or with the purchase of a support incident.

Retrospect Solo only includes email support.

Notice

Customer support in North America is closed Thursday, November 26 for Thanksgiving Day (Us).

See our Customer Support Schedule for our holiday schedule through the year.

Phone Support

Phone Availability
North America and South America  
Local 925-476-1030 Monday - Friday, 7am - 3pm PST
Toll Free 888-376-1078 Monday - Friday, 7am - 3pm PST
Europe - Freephone  
France 00-800-9999-7070 * Monday - Friday, 9am - 5pm CET
Germany 00-800-9999-7070 * Monday - Friday, 9am - 5pm CET
Italy 00-800-9999-7070 * Monday - Friday, 9am - 5pm CET
Spain 00-800-9999-7070 * Monday - Friday, 9am - 5pm CET
United Kingdom 00-800-9999-7070 * Monday - Friday, 9am - 5pm CET
Europe, the Middle East and Africa  
Austria 0800-802139 Monday - Friday, 9am - 5pm CET
Sweden 020-791-768 Monday - Friday, 9am - 5pm CET
Switzerland 0800-802-532 Monday - Friday, 9am - 5pm CET
Rest of Europe 00-31-207-219-220 Monday - Friday, 9am - 5pm CET
Asia-Pacific  
Australia 1-800-757-361 Monday - Friday, 1:30pm - 9:30pm AEST
India +91 7720 990 333 Monday - Friday, 9am - 5pm IST

*This Universal International Freephone Number (UIFN) must be dialed as it is displayed, with both leading zeros.

See our Customer Support Schedule for our holiday schedule through the year.