Knowledgebase

• Top Articles
• Management Console
• Virtualization
• Cloud Backup
• Ransomware
• Email Backup
• Hooks
• White Papers
• System Requirements
• Microsoft Exchange and SQL
• Resources
• Legacy

Top Articles

• Advanced Logging Options
• Disaster Recovery with Retrospect Solo
• GDPR – Deep Dive into Data Retention Policies with Grooming Selectors
• How to Set Up Drobo for Retrospect Backup
• How to Set Up Remote Backup
• How to Use Storage Groups
• In-App ASM Integration
• Mac Console Lists 'Deferred' as Date
• Microsoft SQL - Authentication Fails in Retrospect 7.6 and later (Windows)
• Retrospect Backup 18 Licensing Changes
• Retrospect Backup 18 for Windows UI Changes
• Retrospect Compatibility with Apple File System (APFS)
• Retrospect Console Preview
• Support Announcement for Mac OS X 10.6 and 10.7
• Support End-of-Life Announcement for Mac OS X 10.3, 10.4, and 10.5
• Troubleshooting Email Notifications
• Upgrading Retrospect
• macOS Big Sur – Application Data Privacy – Full Disk Access
• macOS Catalina Support
• macOS Catalina – Application Data Privacy – Full Disk Access
• macOS Mojave – Application Data Privacy – Full Disk Access

Management Console

• Management Console - Automatic Onboarding
• Management Console - Dashboard Overview
• Management Console - Getting Started
• Management Console - Granular Remote Management
• Management Console - How to License Unmanaged Engines
• Management Console - How to Set Up the Management Console
• Management Console - How to Use Shared Scripts
• Management Console - Moving an Engine Between Organizations

Virtualization

• Licensing Examples for Retrospect Virtual
• Retrospect Virtual - Adding Office 365 as a backup set type
• Retrospect Virtual - Application Logs
• Retrospect Virtual - Data Integrity Check
• Retrospect Virtual - Error: "Cannot connect SSH, please check SSH settings" with ESXi 6.0 Update 2
• Retrospect Virtual - Error: Cannot connect to listening IP address
• Retrospect Virtual - Error: Failed to establish SSH connection to VMware host
• Retrospect Virtual - Error: Granular Restore module is not enabled
• Retrospect Virtual - Error: Hostname cannot be empty
• Retrospect Virtual - Error: Internal Error 1011/1012
• Retrospect Virtual - Error: Invalid Byte # of # UTF-8 Sequence
• Retrospect Virtual - Error: Quota (Virtual Machine) exceeded!
• Retrospect Virtual - Error: VMware/Hyper-V module is not enabled.
• Retrospect Virtual - Error: java.lang.OutOfMemoryError: Java heap space
• Retrospect Virtual - Error: “The backup client is of wrong type”
• Retrospect Virtual - How to Migrate or Stop a Run Direct VM
• Retrospect Virtual - How to Modify Password Requirements
• Retrospect Virtual - How to Recover users.xml from Backup
• Retrospect Virtual - How to Set Up Email Alerts and Logs
• Retrospect Virtual - Installing a Hotfix
• Retrospect Virtual - Run Direct
• Retrospect Virtual - Setting up the retention policy to groom an incremental backup
• Retrospect Virtual - Updating to the Latest Version
• Retrospect Virtual FAQ on Backup Destinations
• Retrospect Virtual Host Server Installation on Windows Server Core
• Retrospect Virtual License Types
• Retrospect Virtual: Configuration and First Backup
• Retrospect Virtual: Enable Backblaze B2 as Backup Set Destination
• Retrospect Virtual: Enable Wasabi as Backup Set Destination
• Retrospect Virtual: How to Restore the Default Password
• Retrospect Virtual: How to Stop a Stuck Backup
• Retrospect Virtual: Installing Host Server on Ubuntu
• Retrospect Virtual: Predefined Destination Blank

Cloud Backup

• Amazon S3 Bucket Changes
• Certified Cloud Storage Providers
• Cloud Backup - How to Estimate Cloud Storage Costs
• Cloud Backup - How to Exclude Retrospect Files from Dropbox Synchronization using Dropbox "Selective Sync"
• Cloud Backup - How to Set Up 1&1 IONOS for Cloud Backup
• Cloud Backup - How to Set Up Amazon S3 for Cloud Backup
• Cloud Backup - How to Set Up Aqua Ray for Cloud Backup
• Cloud Backup - How to Set Up ArubaCloud for Cloud Backup
• Cloud Backup - How to Set Up Aufiero Informatica for Cloud Backup
• Cloud Backup - How to Set Up Backblaze B2 (Native API) for Cloud Backup
• Cloud Backup - How to Set Up Backblaze B2 (S3 API) for Cloud Backup
• Cloud Backup - How to Set Up Cloudian for Cloud Backup
• Cloud Backup - How to Set Up Cynny Space for Cloud Backup
• Cloud Backup - How to Set Up DigitalOcean Spaces for Cloud Backup
• Cloud Backup - How to Set Up DreamHost for Cloud Backup
• Cloud Backup - How to Set Up Dropbox for Cloud Backup
• Cloud Backup - How to Set Up Google Cloud Storage for Cloud Backup
• Cloud Backup - How to Set Up MCT for Cloud Backup
• Cloud Backup - How to Set Up Microsoft Azure Blob Storage for Cloud Backup
• Cloud Backup - How to Set Up Minio for Cloud Backup
• Cloud Backup - How to Set Up Minio for Multi-Tenant Cloud Hosting
• Cloud Backup - How to Set Up Numergy for Cloud Backup
• Cloud Backup - How to Set Up OpenIO for Cloud Backup
• Cloud Backup - How to Set Up Orange for Cloud Backup
• Cloud Backup - How to Set Up PCExtreme for Cloud Backup
• Cloud Backup - How to Set Up QNAP for Cloud Backup
• Cloud Backup - How to Set Up SwiftStack for Cloud Backup
• Cloud Backup - How to Set Up Swisscom for Cloud Backup
• Cloud Backup - How to Set Up Synology for Cloud Backup
• Cloud Backup - How to Set Up Wasabi for Cloud Backup
• Cloud Backup - How to Set Up Zenko CloudServer for Cloud Backup
• Cloud Backup - Limitations for Storage Groups on Alibaba and AquaRay
• Cloud-Backup - Wie man mit Basho Riak S2 die Speicherung in der privaten Cloud einrichtet
• Cloud-Backup – Die beste Art, Daten über einen Cloudspeicher zu schützen
• Cloud-Backup – So richten Sie ein Cloud-Backup ein
• Cloud-Backup – Wie man Dunkel Cloud Storage für ein Cloud-Backup einrichtet
• Restore error with Amazon Glacier
• Troubleshooting Cloud Backups

Ransomware

• Ransomware - Immutable Backups Guide for Amazon S3
• Ransomware - Immutable Backups Guide for Backblaze B2 (S3 API)
• Ransomware - Immutable Backups Guide for Google Cloud Storage
• Ransomware - Immutable Backups Guide for Microsoft Azure
• Ransomware - Immutable Backups Guide for MinIO
• Ransomware - Immutable Backups Guide for Wasabi
• Security Reporting and Geo Tracking
• Technical Deep Dive on Ransomware Protection, Object Lock, and Immutable Backups

Email Backup

• Email Backup - How to Set Up Gmail as an Email Account
• Email Backup - How to Set up a Yahoo Account as an Email Account
• Email Backup - How to Set up an Apple iCloud Mail Account as an Email Account
• Email Backup - How to Set up an IMAP Account as an Email Account

Hooks

• Data Hooks: How to Create Dashboard Data Hooks
• Data Hooks: How to Customize Dashboard Layout
• Script Hooks: External Scripting with Event Handlers
• Script Hooks: How to Protect MongoDB with Retrospect
• Script Hooks: How to Protect MySQL with Retrospect
• Script Hooks: How to Protect PostgreSQL with Retrospect
• Script Hooks: Integrating Retrospect with IFTTT
• Script Hooks: Integrating Retrospect with Nagios
• Script Hooks: Integrating Retrospect with Slack

White Papers

• BackupBot – Deep Dive into ProactiveAI
• Block-based versus File-based Deduplication
• Cloud Data Protection - Protect Data on Amazon AWS S3
• Cloud Data Protection - Protect Data on Google Cloud Storage
• Cloud Data Protection - Protect Data on Microsoft Azure Blob Storage
• Cloud Deployment - Getting Started with Retrospect Backup on Amazon AWS EC2
• Cloud Deployment - Getting Started with Retrospect Backup on Google Cloud Compute
• Cloud Deployment - Getting Started with Retrospect Backup on Microsoft Azure Virtual Machines
• Cloud Deployment - Getting Started with Retrospect Virtual on Amazon AWS EC2
• Cloud Deployment - Getting Started with Retrospect Virtual on Google Cloud Compute
• Cloud Deployment - Getting Started with Retrospect Virtual on Microsoft Azure Virtual Machines
• Competitive Analysis - Retrospect Solo
• Competitive Analysis - Retrospect Virtual
• Competitive Analysis - Retrospect for Mac
• Competitive Analysis - Retrospect for Windows
• Deep Dive - Components of a Retrospect Backup
• Deployment with Desktop Central
• Deployment with Munki
• Disaster Recovery of Linux Physical and Virtual Machines
• File-based versus Image-based Backups
• Five Steps to Ransomware Protection
• Five Steps to Ransomware Protection
• Five Steps to Ransomware Protection
• How to Enable Automatic Client Updates
• Mobile Backup - How to Protect Android Devices
• Mobile Backup - So schützen Sie Apple-Geräte
• Mobile Backup - So schützen Sie BlackBerry-Geräte
• Mobile Backup - So schützen Sie Windows-Geräte
• Schützen von Apple iWork-Dokumenten – Pages, Numbers und Keynote
• Schützen von Microsoft Office-Dokumenten – Word, Excel, PowerPoint, Access und Publisher
• Top Tips for Better Backup

System Requirements

• Retrospect 10 for Windows System Requirements
• Retrospect 11 for Windows System Requirements
• Retrospect 12 for Mac System Requirements
• Retrospect 12 for Windows System Requirements
• Retrospect 13 for Mac System Requirements
• Retrospect 14 for Mac System Requirements
• Retrospect 15 for Mac System Requirements
• Retrospect 15 for Windows System Requirements
• Retrospect 16 for Mac System Requirements
• Retrospect 16 for Windows System Requirements
• Retrospect 17 for Mac System Requirements
• Retrospect 17 for Windows System Requirements
• Retrospect 18 for Mac System Requirements
• Retrospect 18 for Windows System Requirements
• Retrospect Solo 15 for Mac System Requirements
• Retrospect Solo 15 for Windows System Requirements
• Retrospect Solo 16 for Mac System Requirements
• Retrospect Solo 16 for Windows System Requirements
• Retrospect Solo 17 for Mac System Requirements
• Retrospect Solo 17 for Windows System Requirements
• Retrospect Solo 18 for Mac System Requirements
• Retrospect Solo 18 for Windows System Requirements
• Retrospect Virtual 2018 System Requirements
• Retrospect Virtual 2019 System Requirements
• Retrospect Virtual 2020 System Requirements
• Retrospect Virtual 2021 System Requirements
• Retrospect Virtual System Requirements
• Upgrade Eligibility Policy for Retrospect 12 for Windows and Retrospect 14 for Mac
• Upgrade Eligibility Policy for Retrospect 15 for Windows and Retrospect 15 for Mac
• Upgrade Eligibility Policy for Retrospect 16 for Windows and Retrospect 16 for Mac
• Which versions of Linux and Unix does the client support?

Microsoft Exchange and SQL

• Microsoft Exchange - Error -3407 (unknown) during Mailbox backup
• Microsoft Exchange - Error -3619 (Database not found) during Exchange 2003 Restore
• Microsoft Exchange - How to Restore Exchange databases to a new server
• Microsoft Exchange - Registry keys are created during mailbox backup
• Microsoft Exchange - Restoring Exchange 2000 to a new server
• Microsoft Exchange - Retrospect 7.7 problems authenticating with Exchange Client
• Microsoft Exchange - Troubleshooting Error -3408 when backing up Exchange 2007 Mailboxes
• Microsoft Exchange Mailbox Backup Requirements
• Microsoft Exchange Recovery Storage Group Support
• Microsoft Exchange Supported Mailbox Backup Configurations
• Microsoft Exchange and SQL - Retrospect Cluster Support
• Microsoft SQL - Error -1004 (Database Backup/Restore error) during a Retrospect SQL Database Restore
• Microsoft SQL - Trouble Writing Files, Error -1004 when restoring SQL
• Microsoft SQL Server R6034 Error

Resources

• "Error has occurred" or "invalid license" when entering Retrospect license codes
• 'Remaining' count is negative
• ASR Writer Backup Failed
• Assert errors grx.cpp-1076 and grx.cpp-1089
• Auto Launching Guide for Retrospect for Windows
• Avid Support for Windows and Mac
• BMR with Multiple Critical Disks
• Backing Up SharePoint Team Services
• Backing Up To or From Mounted AppleShare or SMB NAS Volumes with Retrospect 6.1 for Mac OS X
• Binding Retrospect Client to a specific IP address
• CERT Vulnerability CVE-2015-2864
• Can't access registry for S-1-5-21-1482476501-854245398-1708537768-1003 error -1101 (file/directory not found).
• Can't use Open File Backup for Drive C, Error -1017 Insufficient Permissions
• Catalog Damaged or Corrupt Errors
• Catalog Rebuild of a Disk Backup Set with Grooming
• Catalog Rebuild – Retrospect 6 for Mac
• Changing your language on Windows
• Clearing Library Barcode Information
• Clients are continuously deferred during Proactive Backup
• Communication errors with VXA-320 tape drives
• Comparing Management Console Data and Dashboard Data
• Configuring Retrospect 7.x for use with a NAS device
• Configuring Retrospect to auto launch on newer Linux systems
• CopyESPToDirectory error for XPMdStoreESP
• DR CD and Fixed IP addresses
• DR Restore fails with MapError - Unknown Windows error 1630
• Dell RD1000 Setup for Retrospect Backup
• Disaster Recovery - 'Software Protection' Error
• Disaster Recovery Error 1312 When Mapping Network Drive
• Disk Backup Set Grooming with Retrospect 7
• Email Protection for Microsoft Outlook
• Error -1001 (unknown Windows error) when copying security information
• Error -1017 permission errors when using NAS volumes with Windows
• Error -1019 Out of Resource Errors with Multiple Executions on a Local Windows Server
• Error -102 (trouble communicating) and "error 100 (Device Rejected Command)"
• Error -102 Trouble Communicating
• Error -1020 Sharing Violation and "Error -1111 Locked Range Conflict"
• Error -1028 for disaster recovery with cloud set
• Error -1101 (file or folder not found) on an unattended backup of a Microsoft networking volume?
• Error -1103 (write protected)
• Error -1115 (volume full)
• Error -203 (hardware failure) when backing up
• Error -203 (hardware failure) with Retrospect
• Error -205 lost access to storage media
• Error -206 (media failure) and SCSI Devices
• Error -206 Dirty Heads, Bad Media, etc
• Error -2265: Archive file is missing File record
• Error -3045 (There is insufficient storage space to complete the operation) and -3405 (Cant backup system state)
• Error -3047 (Disk inactivity threshold not met)
• Error -34 (Volume Full)
• Error -35 volume doesn't exist and -53 volume offline-Macintosh
• Error -36 (I/O error, bad media)
• Error -39 - Unexpected end of file
• Error -43 (File not found)
• Error -506 duplicate activator code found
• Error -519 troubleshooting
• Error -525 (name/login conflict)
• Error -526 (Backup Client is Locked)
• Error -527 (client renamed)
• Error -530 backup client not found
• Error -541 (client not installed or not running)
• Error -556 (backup client: network interface unavailable)
• Error -560 invalid private/public key
• Error -625 - Out of Memory
• Error -631 Duplicate Program Extension
• Error -843 Resource in use
• Error 626 - Out of Resources
• Event ID 8194 VSS Error
• Execution is Deferred Tutorial
• Execution is deferred
• General SCSI and USB Troubleshooting
• Gestalt Warning in OS X 10.10 Console
• Grooming Reporting Numerical Discrepancies
• Grooming Tips and Troubleshooting
• How does Retrospect work with Microsoft Encrypted File System EFS
• How much free space is recommended for Retrospect?
• How to Adjust the Timeouts for Exchange, SQL, Mailbox, and VSS
• How to Customize the Retrospect Email Template
• How to Enable Automatic Client Updates - INI Options
• How to Restore Empty Folders
• How to Set Up Dell RD1000 with Retrospect Backup
• How to backup to hard disks (Mac)
• How to protect a computer over VPN
• How to use Retrospect Import/Export Configuration Management
• Immediate Restore - Mac OS
• Immediate Restore - Windows 6.5
• Improved Dropbox Support with Short-Lived Tokens and PKCE
• Improved Error Reporting
• Install Error 1311, Source File not Found
• Installation Guide for Retrospect Client for Linux
• Installing Windows ADK and WinPE for Retrospect Disaster Recovery
• Instant Scan Advanced Options
• Instant Scan Frequently Asked Questions
• Issues duplicating to NAS devices
• LTFS Support for Windows and Mac
• Live Restore over Windows XP Service Pack 2
• Mac Auto-Update: Update Error
• Mac System Preferences Relaunches on Snow Leopard (10.6) and Lion (10.7)
• Macintosh Internal Consistency Check and Configuration Errors
• Migrating from BAK to XML Configuration File Backups
• Module.cpp-1063 error during backup
• Moving Retrospect from one Macintosh backup computer to another Macintosh backup computer
• Moving Retrospect from one Windows backup computer to another Windows backup computer
• Open File Backup Tips
• Opening your network firewall for Retrospect
• Permissions errors -1017 and -1020 when duplicating Windows volumes
• Protecting Oracle Databases
• Protecting Virtual Environments
• RDX set can't find media after upgrade to Retrospect 11.5 for Windows
• Rebuilding Retrospect for Mac Version 6 catalog files
• Recovering from Error 206, Media Failure
• Repairing EFI/GPT Bootloader using the DISKPART and BCDEdit command
• Resetting the Retrospect 10 Client Password
• Resolution for macOS scanning incomplete error: "-1011 (API request impossible)"
• Resolving Tape Alert errors and messages
• Resynchronizing (slow) during a failing catalog
• Resynchronizing (slow) message while rebuilding a Backup Set catalog in Retrospect
• Retrospect 10.0.0 AES Encryption Key Issue
• Retrospect 8 Engine/Console Port requirements
• Retrospect 8.x for Macintosh Optical Support
• Retrospect Backup Subscription - Update Expiration Date
• Retrospect Client for Windows Troubleshooting
• Retrospect Compatibility with Microsoft Windows 7
• Retrospect Error -643 or -645 During Scan
• Retrospect Error Code Table
• Retrospect and DFS
• Retrospect for Windows and WebDAV
• Retrospect for Windows fails to Auto Launch
• Retrospect is asking me to re-type my license code
• Retrospect wants to re-copy unchanged files during a backup
• Scanning Incomplete error -1013 Malformed Name
• Server-Level OS Identification
• Setting Network Priority for Windows
• Tape Capacity FAQ
• Tape Drive Not Seen by Retrospect
• Tape drive is not displayed correctly in Retrospect 7.7 (Windows)
• Tape drive shows up as "Content Unrecognized" in Retrospect
• This password is incorrect message in Retrospect 8
• Troubleshooting Bad Backup Set header and other similar errors
• Unknown Mac Error 20
• Updating to Windows 2003 SP2 and Remote Desktop
• Updating your Retrospect Disaster Recovery images
• Uploading Files for Support
• Use Active Directory Group Policy to Remotely Install the Retrospect Client
• Using Retrospect with Microsoft Windows XP Service Pack 2
• VMWare backup and Independent Disks
• VSS Errors 1920 and 4350 can be safely ignored
• What is an Upgrade Authentication Code (UAC)?
• What is the difference between "Backup" and "Duplicate"?
• Where to find your Retrospect license code or registration number
• Why does Retrospect 8.x show 127.0.0.1 after updating the software?
• Why is Retrospect communicating with address 224.1.0.38?
• Windows Disaster Recovery Driver Guide
• Windows Disaster Recovery and BootCamp
• Windows Internal Consistency Check and Configuration Errors
• Windows Server 2012 Data Deduplication

Legacy

• Express HD - How do I backup to my external hard drive?
• Express HD - How do I install Retrospect Express HD 2.0?
• Express HD - How do I my restore data?
• Express HD - How do I rebuild the catalog file in Express HD 2.x?
• Express HD - How to delete Restore Points in Express HD 2.0?
• Express HD - Restore Points aren't showing
• Express HD - Upgrading from Express HD to Professional
• Express and Express HD compatibility and support
• How do I install the Retrospect Driver Update on Mac OS X?
• How does Retrospect 6.x for Macintosh handle FileVault and other Sparse Images
• Microsft Active Directory 2008 not backed up with Retrospect 7.6
• Performance Enhancements in Retrospect 10 for Windows and Retrospect 12 for Mac
• Retrospect 10 for Mac Release Notes
• Retrospect 7.7 for Windows Release Notes
• Retrospect 8 for Windows Release Notes
• Retrospect 8.x Desktop Edition for Mac will not run on OS X Server operating systems
• Retrospect 8.x System Requirements
• Retrospect 8.x and 9.x Security (Mac)
• Retrospect 9 for Mac Release Notes
• Retrospect 9.0 and earlier with Mountain Lion
• Retrospect 9.0 for Mac Read Me
• Retrospect Compatibility with Mac OS X 10.6 "Snow Leopard"
• Retrospect Compatibility with Mac OS X Lion
• Retrospect Driver Update for Mac Version History
• Retrospect Express compatibility and server operating systems
• Retrospect Update for Retrospect 7.x (Win) Version History
• Upgrade Eligibility Policy for Retrospect 10 for Windows and Retrospect 12 for Mac
• Upgrade Eligibility Policy for Retrospect 11 for Windows and Retrospect 13 for Mac
• User Initiated Restore Setup Tutorial